To return a product at Norwegian Cruise Line, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done through our returns department.  NO returns of any type will be accepted without an RMA.

To request a return:

By phone: (305) 436-4019
By e-mail: nclorders@jmfield.com

Monday – Friday, 10 AM – 4 PM EST

We'll need the following information to authorize your return:

  • Customer name or number
  • Invoice number
  • SKU Number(s)
  • Nature of the problem

In general, Norwegian Cruise Line accepts returns on merchandise within the 30-day warranty period*.

Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to Norwegian Cruise Line on returned items, and Norwegian Cruise Line will pay the shipping charges on the repaired or exchange item(s) going back.

Returns within the 30-day warranty period can be for exchange or repair at Norwegian Cruise Line's discretion. Please be aware that specific manufacturers have more restrictive return policies.

* The 30-day warranty period begins from the date of invoice.


Contact Us

  • (305) 436-4019
  • 7665 Corporate Center Dr.
    MIAMI, FLORIDA 33126
  • MON-FRI 10:00 AM - 4:00 PM
    SAT, SUN: CLOSED
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